Microstorm's customer service supplies all types of post-implementation support. From answering user questions to bug fixing and on-site support.

Customer Support plays a vital part in the successful operation of our solutions. Customer Support may be both a supportive agent when being asked to address questions that customers have, as well as a proactive agent when providing solutions to issues that customers have yet to address. 

Microstorm Customer Support  team is committed to being your most valued business partner by ensuring that you can implement and use our solutions successfully. Microstorm customer support centre is compound of call center operators, system administrators, and application consultants, who supply a variety of services via remote online access to the customer sites. These staffs are also available for onsite support, if and when required.

Our service offerings include:

·         Full business-day service to customers holding 10X5 standard contracts

·         Service 24 hours a day, 7 days a week, to customers holding premium 24X7 contracts

·         Optional remote system and application monitoring.